Last updated: [OPEN: date of publication]
Draft for review. Delivery, re-download and refund rules are OPEN in the intake and depend on the commerce platform. Confirm them, and check them against consumer law in the markets you sell to, before launch.
What You Receive
Resources are digital files, mainly printable PDFs. Nothing is shipped. Each resource page lists the format and, where available, the number of pages and file size.
Free Resources
Free resources need an email address. [OPEN: delivery method: download link on the confirmation page, by email, or both.]
Paid Resources and Collections
[OPEN: delivery method after purchase, and whether an account is needed.]
Downloading Again
[OPEN: whether you can download purchased files again, and for how long.]
Printing
Resources are designed to be printed at home. [OPEN: recommended paper size (US Letter, A4 or both) and printing notes.]
Refunds
[OPEN: refund policy for digital downloads, subject to applicable consumer law. For example: whether refunds are offered once a file has been downloaded, and how to ask for one for a faulty or incorrect file.]
Problems With a File
If a file will not open, is incomplete or is not what was described, contact us at [OPEN: contact email] and we will help.